“This is honestly a lifesaver when out and about! It’s so much easier to pop my laptop in the PhoneSoap than to use disinfecting wipes, and I don’t have to worry about liquid damaging my computer! I use it every time I go out, highly recommend!”
“Overall, it is a great option for sanitizing larger items. Fits keys, phones, tablets and other miscellaneous items. I would love to see a version that is large enough to fit a 17” laptop!!”
Dear Eric,
Thank you so much for taking the time to share your feedback about our HomeSoap Large Capacity UV Sanitizing Box in Black. We truly appreciate customers like yourself who share their experiences and help us improve our products.
We would like to sincerely apologize for the issues you faced with your HomeSoap. We understand how frustrating it must have been to encounter a box that didn't work out of the box and had no power at all. This is certainly not the kind of experience we want our valued customers to have.
To ensure that we rectify this situation and make things better for you, we would love to hear more about your specific concerns. If you have any additional details or suggestions on how we can improve your experience with our HomeSoap, please don't hesitate to let us know. Your input is incredibly valuable to us as we strive to continuously enhance our products and customer satisfaction.
Once again, we truly appreciate your feedback, Eric. We apologize for any inconvenience caused, and we are committed to making things right for you. Please feel free to reach out to us at your convenience, and we will do everything we can to resolve any issues promptly.
We look forward to assisting you!
Phonesoap support.
“I purchased a UVC detection card and placed my smartphone inside the HomeSoap to video record the card (which glows in the presence of UVC light), and confirmed that the HomeSoap generates UVC light, and also no UVA/UVB light. I experimented with multiple shapes and positions of objects, including multiple objects placed inside the HomeSoap up to around 15 mm apart, but was unable to produce a scenario where UVC light could not disinfect all surfaces of the object. As far as I can tell, the HomeSoap is legit and does what it says it will!
There is a mild plastic-like smell, which I suspect is the infamous ozone smell, but it's no big deal. I wish the box capacity was larger, but I understand the inverse-square reduction in light intensity with distance from the lamp, so smaller boxes are easier and likely more effective. It would be very useful to be able to disinfect even more items at once, and I would be willing to pay more for this.
The device really needs safety features. It's unclear when the UVC lamp is functioning correctly. Right now I am resorting to a daily check, which takes only 60 seconds to perform. I place a UVC test card and my phone into the box, and video record the test card to confirm that UVC light is emitted that day. Without this procedure, I could possibly go many months before realizing that the lamp has died and is non-functional. This is a little bit tedious and I'm surprised the HomeSoap doesn't either have a feature like this, or clearly advertise one.
Overall I think it is clearly the best and most effective device on the market, and I'm enjoying it!”
“This is a really great device and provides piece-of-mind. I am immunodeficient so I need all the help I can get. I especially like how you can toggle to manually turn on the sanitizer.”
“It wouldn't turn on. I tried to call the company to ask for help troubleshooting, but their phone line directed me to their chat helpdesk. I tried that and it was a chatbot, not a person. So, I returned it because if there's no timely support at the beginning, I don't think the company could be very good. Someone sent me an email a few days afterward. They said that it's a common issue, due to sitting for a long time in the warehouse. I guess not many people want to buy the larger unit...”
Hi there,
We're so sorry for these customer service delays during the holiday season! We appreciate your feedback, and if you have any questions please reach out! We'll get back to you as soon as possible.
Thank you!
PhoneSoap Support
“I would like to see more uv lights inside. Along each side preferably. It may or may not make a difference as far as sanitization goes, but the fact is, none of us really know how effective it us, but I can tell you the more lights I see the more I feel that it works. That is why I also bought the phonesoap pro which has twice the lights. There is a psychological element to your customers using your products. We can't actually see it cleaning but the more lights we see, the better we feel about it. When I see the homesoap lights only on the top and bottom, with some areas in the bay being lit less than others I feel that it doesn't work as well so I usually run it 2 cycles. I would have paid extra for a pro version with twice the lights. Otherwise I'm happy with this product”
“Very useful due to fitting a variety of devices and items in the machine and achieving 360° cleaning in a single 10 min cycle.
Bought it to UV sanitize my folding phone while it's unfolded
Highly recommend”
