Custom Cut-to-Size Double Acid-Free Mat Board Ultimate White / 16x20in (40.6x50.8cm) Reviews

2 Rating 1 Reviews

About Profile Australia:

Profile Australia are a family-owned business in Sydney and Australia's largest photo frame manufacturer and importer of photo albums. We also supply a great range of body & bath products and decorator wall art decor.

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“I think the mount had been bent slightly during delivery. Could have been that the packaging might not have been strong or robust enough, or the delivery process wasn't gentle enough. Once the frame was built, with enough pressure from the backboard, the ripple in the mount was hardly noticeable.”

Helpful Report

Tino, we're sorry to hear this and can appreciate your concern and feedback in receiving a damaged and folded matboard. Thank you for letting us know about this. We are in the process of reviewing our matboard packaging so that we can try to avoid this happening again. Please feel welcome to reach out to us if you would like to send you a replacement matboard.