“So far I cannot keep it in my mouth as my lips will not shut and I drool dramatically. I've not been able to use it to sleep. So far thinking I have wasted my money. Is There any chance I can get a refund?”
Hi Kevin,
We're sorry to hear about the difficulties. Although PureSleep is one of the smaller devices on the market, it still occupies space in the mouth. In many cases, refitting the device to make a deeper impression has the effect of making the device take up less space because your teeth penetrate further into the material. Wearing a chin strap has also been beneficial for many people to prevent the mouth from falling open during sleep, as this will reduce the effectiveness and resulting in drooling, etc., as you have seen. One final tip that has worked for some people is to sleep on their side rather than their back so the jaw is less prone to fall open.
We hope these tips will help you succeed with PureSleep. If you'd like to try refitting with a new device, just contact us within 60 days of purchase and we'll send you another one free of charge. Or if you prefer a full refund, just contact us (again within 60 days) and we'll refund your entire purchase. We stand behind PureSleep and want all customers to be satisfied.
Kind regards,
Chris
The Pure Sleep Company
“I have been using PureSleep for more than five years and it is very effective at preventing my snoring. The only issue that I have is that it has permanently moved my lower jaw forward and changed my "bite".”
“It usually takes more than one time to get the right fit. When you have accomplished this you're faced with the issue of the piece not staying in place during sleep. For what it costs it should come with a chin strap to make it work better.”
“I am still using your product, since at least 2011. It works most of the time. When it doesn't the wife rolls me over with a nudge. I am well versed in fitting it to begin it's use, and adjusting it later. I'm good. Thanks”
