Hello Lisa,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
“I usually love these, but the ink cartridge needed to be replaced for all five of the sketchpads that I ordered. They were not the quality that I am used to receiving from you.”
Hello Cathleen, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can have this checked as soon as possible.
