“I had high expectations and excitement for this! While the new lid is very nice, the design is very disappointing. After a week of use, the handle is loose on the body of the carafe. And water seems to be stuck in the walls. This is frustrating as the carafe is brand new and I take care to only hand wash it.
My gen 1 carafe started to have water get trapped after a wash but that was after 3 years of use. This is a new design and should feel sturdy and leak proof, especially at the high price. I am very disappointed.”
Hi Kyle,
Thank you for your feedback on the Series 2 Ratio Six Thermal Carafe! We apologize for the disappointment you experienced with its design and the loose handle. We've sent you a replacement to address these concerns. Your insights are invaluable in our ongoing efforts to enhance our products and ensure the best experience for our customers. If you have any further details to share, please don't hesitate to contact us.
“As the owner of the original Series 1 Carafe, this is a needed upgrade. Functionally, it solves all of the problems of the first carafe. The pour spout is much improved so it has not dripped AT ALL. Usually after I pour I have a little puddle of coffee to wipe up on my counter. Now it is honestly the best pouring experience of all the carafes that I have tried. I love the new design of the lid. I think it looks cleaner, water doesn't get stuck in the air cavity (because there is none) and there's no lever or mechanisms to fiddle with. I was worried that it would lose heat faster because it is essencially just an open hole but I have not found that to be the case. If anything, I've notice this carafe to keep things warmer for longer. Even if you opt for the Series 1 brewer, this is a required upgrade, in my opinion.”
“Still dribbles, pour is messy and does not solve the problem of the original poor design. Very disappointed. Now I have two carafe that don’t live up to the standard of the rest of the machine. Really guys. I thought you fixed this.”
“This Carafe Series 2 is excellent. It is a lower profile than the original, and easy to twist the lid on. The pour is easy and smooth. I am marking this as 5 star, excellent but will say I am disappointed the original Carafe was so poorly designed that I had to buy a new one in order to get a proper pour. Great coffee!”
