“The Machine:
I ordered my Ratio in 2014. I had to wait a bit to actually reveive the machine because it was an initial production. This is an amazing coffee maker. Even calling it a coffee maker seems inadequate. It's a piece of art. The design and workmanship is impeccable. The weight of the machine is substantial. This is due to the top quality materials put into this graceful beast.
The Coffee:
This machine outperforms any machine I have ever tried. It's like having your own barista master in your home at your beckon call to perform a perfect pour-over. I find myself becoming even more particular about the bean choice, because the machine is perfection, but any mediocrity in the bean will diminish the Ratio experiences. The Chicago coffee culture has fortunately grown and evolved in recent years. There are many good choices to flex the capabilities of the machine. We have also experienced bad beans from small batch roasters. The Ratio can't make bad beans good.
Customer Support:
I experienced a dark day this week with respect to coffee. I pushed the Ratio button as I do each morning to brew the finest coffee possible. After 4 years, the machine stopped working. It was at this point that I realized how much the Ratio impacts my sense of well being. I tried to get it to work, but to no avail. I had to stop at Dark Matter Mothership to get my morning cup. Nice place, but no match for what I make at home. I called Ratio customer support to troubleshoot. I was very pleased with the response. Grayson from the Ratio Technical team assisted me and set up my service. They have a fantastic process for service. They stand by their product.
I will need to choose a new route to work and maybe hit Ipsento. Their baristas are masters. Please watch them measure their coffee. Their percission in pulling espresso shots is impressive. Big shoulders, Metropolis, and Intelligencia are also great! Tomorrow it will be Bake. She serves Metropolis and pulls a great shot. I will have to spend $ and try to enjoy while I wait for my Ratio to return.”
“A few weeks ago I noticed a minor cosmetic blemish to my Champagne Ratio 8, and made a casual inquiry about availability of some touch up paint. Within an hour I had a reply asking more about the problem, asking me for a photo. Soon after I was advised that there was no touch up available, but inviting me to send my Ratio back to be refurbished under warranty. I didn't even realize there was a warranty after 2 plus years.
They walked me through the return process, and stayed in touch at every step. In less than 2 weeks, I had a :rebuilt" Dark Cobalt Ratio 8 which looked brand new.
The attentiveness and customer service match well the quality and beauty of the product. In days of so much frustration with after purchase support, the gang here is outstanding. Special shout out to Grayson, but also the rest of the team involved.
Like many others, I was initially drawn to the Ratio by its appearance and performance, but the support and service will keep me as a customer for a long time to come.”
“I kept telling the folks at work I did not drink that foul liquid they called coffee and was a self admitted coffee snob. I packed the coffee maker, grinder, beans, purified water, organic skim milk for lattes, frothier, natural sugar and cinnamon in a large suitcase. The staff asked if I was moving in but as the smell of coffee whiffed down the hall and the staff started rolling in. I made lattes by request. The most repeated comments were ̀‰This is the best coffee" or the question: "You're leaving all this here, right?" It's that great!!”
“This company, both in its products and service, is exceptional. Their service professionals even rebuilt my Ratio after a tragic accident. The beautiful machine remains the crown jewel of my kitchen. The Ratio 6 pack of wash chemicals always does what needs to be done. I can't say enough. Invest in the quality of your daily life: buy a Ratio.”
