“I was saddened to receive my machine back with a chip in it. I was also surprised that they didnt repaint the top piece. Now I have a machine with 2 different color blacks. They are sending me a paint pen to fix it . Good to have. What I found to really be a hoot was to offer me a new machine ($900?) at 25% off plus my machine. That doesn’t even make sense. Oh well - hopefully this paint holds up. I don't have much faith considering you revamped the machine to have a sturdier finish.
Have a great weekend!
Erika Rose”
“Our Ratio 8 was repaired and cleaned in good time, and it's working like new. The loaner program Ratio has is GREAT. It was such a relief to know that our morning coffee routine would carry on as usual while our 8 was being serviced.
Customer service is top notch--our requests and emails were answered very promptly and efficiently.”
“Exceptional service and communication!! RATIO is the gold standard for all others to aspire to. Employees are professional, caring and very knowledgeable. My machine arrived back spotless and working perfectly. You are a joy to work with! Thank you”
“The repair was timely, and our machine now works perfectly. Customer service was always professional and friendly. Ratio seems to really care about their customers’ experience. Also, the cost for the repair was very reasonable.”
