“The actual repair service is 5 star, and I'll rate it at that for accuracy. I will say that while I understand you guys are a relatively small group, we sure did miss our Ratio for the duration it was out. To put it into context, I went back and checked, our machine died on 5/24. We received it back and repaired on 8/5. I'm also not sure if this is our original machine, or if there was a full swap involved. Pure speculation, but I noticed the lights in the front seem different (e.g. you can actually see red on the 2 modes that aren't active.)”
“Ratio took care of the cleaning and servicing of my Ratio 8 in a timely and professional manner. I was informed of the timeline and added service performed on my machine. New firm ware was installed and I was even offered a new Borosilicate tank which I declined, love glass. I love my Ratio and I am assured of great service in the years to come.”
“This was, unfortunately, the third time we had to send our Ratio 8 in for repair. But once again, the team delivered. Very responsive. Explained the problem and what they did to solve it. Got the machine back quickly, and we are once again enjoying our coffee.”
“I had a wonderful experience with the ratio team. From the customer service down to the repairs department. I had managed to get coffee grounds in my water reservoir and the support team got back to me asap. They cleaned and upgraded everything like new! It did take 5-6 weeks but they were extremely responsive (and understand that it’s a small company). Thank you for the wonderful product and service!”
“The Ratio team was extremely helpful and professional. They stand behind their product and do not make excuses or blame others. As a business owner I appreciate this. No one and nothing is perfect and how a person or business makes things right is what is important. Their product is not inexpensive but it is of the highest quality. I have the utmost confidence in the Ratio product and team and would highly recommend it!”
