“Please refer to your records of my previous emails and the one voice message I left indicating I was frustrated. I received one final RUDE email from customer support Amanda which tipped me to post my frustration to social media. As a result I posted the below message to my Facebook account which explains why. If someone from management would like to talk to me in person, I would be happy to discuss further.
May 9, 2018
"Tis true.....Sometimes you have to do it .... you have to RESPECTFULLY tell a person or a business "I'm leaving" or a/k/a "go f*ck yourself.” and be GOOD WITH IT. In this case, I told Raw Generation Juice Company I will be taking my business elsewhere.
In my scenario, it was ultimately due to a lack of proactive communication on shipping delays which negatively impacted meal planning and Sean's travel schedule, miscommunication due to Raw Generation's lack of product itemization on the confirmation email, and a rude email from a customer service rep named Amanda (see her email below) telling me she "would have" refunded me $20 for my inconvenience on a $149 order IF I had not decided to tell her I was taking my business elsewhere for their lack of professional standards. Since she "OFFERS" the refund AFTER I indicate my TOTAL FRUSTRATION, and does not attempt to apologize, I guess the dig is supposed to be a slap on my hand. To bad for Raw Generation...... I don't think this rep realizes that the measly $20 credit does not account for the multiple future purchases of $149 they will no longer receive. Nor does she realize that there are other raw juice companies out there that I have YET to try. Nor does she realize that I DON'T NEED TO PURCHASE JUICE. I mean seriously .... it's ONLY juice.So THANK YOU Raw Generation for allowing me to express myself!!! HA HA HA HA HA Feels GOOD!!!! "”
“I had to give this review 3 stars. I’ve ordered the skinny cleanse for 7 days and it was amazing. However, I am so disappointed in the Keto cleanse. I spoke so highly of the Skinny cleanse line and recommended it to a few friends but this I cannot. Not unless you’re okay w drinking something that doesn’t taste great. I just purchased the 7 day Keto cleanse and I’m so reltuctant to have to finish the rest. Try anything else but the Keto. Never again.”
“I lost a pound a day, not bad yes I wanted more but I work 12 hour shifts at work and felt hung over on the 3rd day and I started too get head aches! I started eating fruit and salad!! But stuck with it!! I Feel like a whole different person honestly! I feel lighter and I’m starting too see results!! I will be purchasing my 2nd shipment at end of the month !! Thank you !”
“The first time I did Raw Generation it was great. This time, with the keto, it has been gross. The textures of some of the drinks and soups are very unappetizing.”
“The products were well packaged and arrived on time. The juices themselves were healthy and I felt really good while I was doing the cleanse. I wasn't hungry, the macros were good to support my energy levels and everyday activities. I would recommend if you are trying to convert to Keto and want a clean slate. I would also recommend if you have hit a plateau on Keto. My ketones went from .5 prior to cleanse which is an acceptable slow burn to 3.3 on day 2 and now a sustained level of 1.1 after the cleanse.
I will probably do another cleanses, I felt good about doing it. The Keto cleanse market is sorely lacking and I hope their will be additional flavor profile offerings from Raw Generation moving forward. They are a fantastic company and will go above and beyond for their customers and I trust their products.”
“Great product. Nice variety and great customer service support. Products taste great. I only wish I could customize the juices I was getting to only receive therr lower sugar ones.”
