“I recently purchased a 3 day cleanse with Raw Generation, and I couldn't be more dissatisfied. Since I live in the same county as the distribution warehouse, I decided I would save some money on shipping and just pick up my product at their warehouse (which is an option that they provide). Raw Generation is only open Mon-Fri 9-4pm, which makes it hard for someone who works a 9-5 Mon-Fri to get there. But, I decided anyway that I'd still rather pick it up than get it shipped. So I coordinate with a representative via email, and then I left a voicemail the morning of my pickup date, confirming that I will be at the warehouse at 3 pm to pick up my juices. I leave work 3 hours early that day to get there by my 3 pm time because my job is about an hour away. Get to the warehouse exactly at 3 pm, knock on the door, NOBODY there! Call them to let them know I'm standing out in the POURING RAIN waiting to pick up my juices, NO ANSWER. Email them to find out where they are, and if someone will be coming back to the warehouse, NO RESPONSE until the next night at 7:10 pm. I'm reading some of these comments on how customer service is good here, but I would have to disagree. What happened is unacceptable. I left work early that day, and missed out on getting paid for a couple of hours. I was ok with that, granted I would be picking up my juices. Since nobody was there, and I didn't get my juices, I wish I never would have left work early that day. Just the other day, I got an apology reply. They said they closed early due to the hurricane. There was no hurricane though. It blew out to sea. Even if there was a hurricane, it's the responsibility of customer service to let me know that they will be closing, and I shouldn't waste my time and gas money heading to the warehouse. Just a horrible experience.”
“My experience was great! Drinks arrived frozen. I did the 3 day skinny cleanse (first time cleansing). All 6 drinks were delicious. I lost 5 lbs. I highly recommend it.”
“All the juices are yummy. I like that they came frozen so I could customize my experience, and actually didn't drink them as a 6 per day cleanse. Easy to store and thaw.”
