Hi there! We are sorry to hear this! It sounds like your package may have been delayed. If you have not already done so, please reach out to us directly at support@rawgeneration.com and we would be more than happy to get a replacement shipped out for you :)
“This is very well packed and kept frozen for a period of time however I wish they would send a text message letting you know that it has been delivered. I received a package and I was not there it had thawed out for several hours in front of my house in extreme heat it would’ve been nice to have had a text message so I could’ve come home to rescue the package”
Hi there! We apologize for any inconvenience. You can sign up for text alerts through the tracking number website when you receive your tracking information and the package is in transit :)
Hi there, we apologize for any inconvenience due to the carriers. In the future, you can reach out to the carrier with your tracking number on the day of your delivery to give them any delivery instructions.
