“To be totally honest, all of them were already melted. They were still cool but makes us nervous when they are supposed to be frozen upon arrival. UPS is not the best service in making sure perishables have a priority. It was delivered by UPS ground, that makes no sense since they will not make it a priority to get the delivery to us in time???? Not happy with this at all.”
Hi there, if you have not already done so, please reach out to us directly at support@rawgeneration.com We would like to look into your order and discuss a way we can make your experience a better one. Thanks!
Hi there! Partial thawing in transit is normal. As long as there is a shred of ice in the bottles, they are at the safe temperature to either consume within 24 hours or put into the freezer for later consumption. 😊 If your order arrived completely thawed with no ice or slush present, please reach out to our customer service department at support@rawgeneration.com and we would be happy to look into this for you! Thanks!
“We were home when the juices arrived and they were half frozen. The last time I bought these juices, they had ice packs in the styrofoam container but this shipment didn’t. I still put them in the freezer…not sure if I should have or not but I drank them all and it was fine. Love Raw Generation juices!”
Hi there! Partial thawing in transit is normal. Especially during the summer months. As long as there is a shred of ice in the bottles, they are at the safe temperature to either consume within 24 hours or put into the freezer for later consumption. 😊
