“Old customer, have ordered 3 in past for self & 4 as gifts over last few years. Ordered XL expecting the weight I got in the last 4 XL which were twice as heavy as blanket of which I have purchased 3. Received blanket weight/XL size. Not sure I will be ordering again.”
Thank you for being a loyal customer and for sharing your feedback. I’m sorry to hear that your recent order did not meet your expectations.
It sounds like you were expecting the same weight and quality as your previous XL towel purchases, and I apologize for any disappointment this has caused. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Lana, Thank you so much for your wonderful 5-star rating of Wanderlust XL! We truly appreciate your support and feedback. It's great to know that you enjoyed your experience with us. Your kind words mean the world to us! We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“The product description boasted 62"x76". I wanted a towel much longer than my height to have room for me and my things, but the towel I received is more of a square. I am 63" tall and cannot completely lay on the towel unless I position myself diagonally. Once I can measure the towel I will message the support team for a replacement/refund.
The material is quick-drying and sand-resistant.”
“My daughter chose this because of the lovely colors, and it is quite nice. My only dislike is that it's a different fabric than the others I have purchased, not as soft, thinner. Maybe that was explained in the item description and I missed it, but we still would have bought it!”
Hello Aimee! We are sorry to hear that the thinness, lack of softness, and felt fabric difference from other Sand Cloud towels disappointed you. Your comments have been forwarded to the relevant team. In order to fix this issue, we have sent you an email.
Thank you so much Sandy for your 5 star rating of Wanderlust XL! We are so glad you were pleased with the colors and size, and are thrilled to know it was just as you expected! Thank you for your valuable review. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
