Dear Vicki,Thank you so much for your glowing 5-star review of our Navy Acid Wash! We greatly appreciate your positive feedback and are thrilled to hear that you loved it. Your support as a loyal customer means the world to us.
Once again, thank you for choosing our product and for being such a valued customer. We truly appreciate your loyalty. If there is anything else we can assist you with, please don't hesitate to reach out.
“Great quality and washes up well. Note: the dye pattern closer to an overall marine blue and not a navy and white (I have ordered this one 3x) so the image is not fully accurate. Perhaps it becomes more of this whiter colour over many washes and I can understand differences in dye lots considering its nature. I still love them and use them in multiple ways - airplane blanket, scarf, beach towel, car seat liner, skirt for changing post paddling, etc.”
Thank you so much for giving Navy Acid Wash a 4-star rating, Andrea! We are thrilled to hear that you are enjoying the product and that it has been of great quality for you. We appreciate your feedback regarding the dye pattern and its deviation from the navy and white color. It's true that over multiple washes, the color may change slightly, and dye variation is expected. We're glad that despite this, you still love and find multiple ways to use them
Your support means a lot to us, and we hope you continue to enjoy Navy Acid Wash in all its versatile ways!
Thank you for sharing your honest feedback for Order: 2078155, Sandi. We sincerely apologize for the inconvenience caused. We have sent you an email to work on this issue.
Dear Susan, thank you for providing us with the feedback for your recent order. We would like to sincerely apologize for the inconvenience caused. We have sent you an email to get this resolved for you.
“This towel was a lifesaver during my cruise! I was able to use it as a shawl on cold days, a blanket for watching movies and a beach towel on my excursions. It was dry by the time I left, so no lugging heavy wet towels back to the ship.”
Thank you so much, Dana, for your amazing 5-star rating of our Navy Acid Wash towel! We're thrilled to hear that it was a lifesaver during your cruise. It's fantastic to know that you were able to utilize it as a shawl, blanket, and even a beach towel for all your excursions. We truly appreciate your support and hope to serve you again in the future. Safe travels!
“Mine has no white and is just varying shades of navy. Still lovely, but dark. Washed it with color catching sheets. Two times now and still bleeding.”
Dear Susan, Thank you so much for your 4-star rating and review of our Navy Acid Wash. We greatly appreciate your feedback! We are glad to hear that you find the product lovely, although we apologize for any inconvenience you experienced with the color bleeding. Rest assured, we have noted your concerns and will work on improving our colorfastness.
“Unfortunately, after much discussion about my original order for this white & blue acid wash towel, which looked more like a faded blue denim towel, my replacement is actually more of just darker blues w/ no white to be seen as in the sample promo pic.
I was told that the original one I received was (after being told it was as it’s supposed to be) that it’s actually not correct and the new replacement one was even darker all blues.
So get this if that’s ok w/ you, But it’s not at all like the pic in the ad.”
Hello! Thank you so much for taking the time to share your feedback on our Navy Acid Wash towel. We truly appreciate your honest review and apologize for the disappointing experience you had with your original order and its replacement.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“The navy acid wash towel I was sent did not at all resemble the photo advertised. I’m well aware of the variances in dying materials, but this looks like someone’s practice session or a second, which is maybe why it is on sale. It’s mostly the color of old denim with maybe a trace of blurred white. Highly do not recommend. I was told it is an acceptable example of the towel. Dissppointed.”
Hello Jennifer! We apologize for your disappointment over the towel's appearance, as it does not match the advertisement. Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
