“Unfortunately, after much discussion about my original order for this white & blue acid wash towel, which looked more like a faded blue denim towel, my replacement is actually more of just darker blues w/ no white to be seen as in the sample promo pic.
I was told that the original one I received was (after being told it was as it’s supposed to be) that it’s actually not correct and the new replacement one was even darker all blues.
So get this if that’s ok w/ you, But it’s not at all like the pic in the ad.”
Hello! Thank you so much for taking the time to share your feedback on our Navy Acid Wash towel. We truly appreciate your honest review and apologize for the disappointing experience you had with your original order and its replacement.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“The navy acid wash towel I was sent did not at all resemble the photo advertised. I’m well aware of the variances in dying materials, but this looks like someone’s practice session or a second, which is maybe why it is on sale. It’s mostly the color of old denim with maybe a trace of blurred white. Highly do not recommend. I was told it is an acceptable example of the towel. Dissppointed.”
Hello Jennifer! We apologize for your disappointment over the towel's appearance, as it does not match the advertisement. Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
Hello Dielle! We are excited to hear that you are happy with your purchase:) We understand that you love the items you purchased, and we hope you have a great time using them! We highly appreciate the support you offer for our mission of marine conservation:)
“Literally the best thing in the world I’m obsessed with my towel!! The color and pattern is perfect and it’s so soft and comfy and super lightweight and repels sand so efficiently.”
Thank you, Alessandra, for your wonderful 5 star rating of Navy Acid Wash! We are glad that you are obsessed with your towel! We are excited to hear that you are happy with your purchase:) We understand that you love the items you purchased, and we hope you have a great time using them! We highly appreciate the support you offer for our mission of marine conservation:)
“While I love my Sandcloud towels I was very disappointed to receive the navy acid wash only to find it is all blue. No white at all! Not what I was expecting.
Sand Cloud contacted me and made good on the defective towel. thanks for standing behind your product.”
“Your towels are the greatest! Everytime a guest comes over and uses one, they fall in love. I always recommend SAND CLOUD TO ALL MY FAMILY AND FRIENDS!!”
Thank you so much, Kristin, for giving Navy Acid Wash a 5 star rating! We really appreciate your support. We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“My son was excited for this one, but when it arrived there was instant disappointment as our towel was navy with absolutely no white. There were blotches of darker navy and lighter navy if you look hard, but it’s definitely not acid washed in appearance. The quality of towel minus the color is great. We love sand cloud and will continue to purchase from them, it this print was a bid disappointment. I have added a photo, and will add that the light sections look darker in person than they appear in the photo, so take that into consideration when buying.”
Hello Amanda! We are sorry to hear about your disappointment due to variation in color of the towel. Your comments have been forwarded to the relevant team. We have sent you an email so that we can rectify this issue.
