“I would like to request a refund however, I'm not able to do that online and it stated not eligible. When I purchased this, it didn't say the items that I get is non returnable. I contacted sand cloud for like 10days but no respond.”
Hello Queenie! We are sorry to hear about your disappointment due to the lack of response to your concern. We have sent you an email so that we can rectify this issue.
“We are an all boy family and got probably the girliest towel you have, ha ha. I gave it to my niece and she loves it!
But, if a mystery towel is sent, maybe a neutral color is sent??!!”
Hello Valentine! We are sorry to hear that you're unhappy with the color of the towel. Your comments/feedback have been sent to the relevant team. We have sent you an email so that we can rectify this issue.
Are you satisfied with how lightweight and compact the product is?
No
Yes
“The towel was super soft and came in a super cute striped pattern. I was a little afraid that it would be plain or less attractive since it was a mystery, but happily that was not the case.”
