Hi Ashley,
Thank you for taking the time to share your thoughts about the Mystery Towel. We're sorry to hear that the color and design didn't meet your expectations. We strive to offer products that not only function well but also appeal visually, and your feedback helps us improve moving forward.
If you have any additional comments or suggestions, we would love to hear them!
Warm wishes,
Team Sand Cloud
Hi Renee,
Thank you for your feedback regarding your experience with the Mystery Towel. We're sorry to hear that you were disappointed, and we appreciate you sharing your thoughts with us. Your insights are important, and we strive to improve our offerings based on customer feedback.
We hope you'll give us another chance in the future!
Warm regards,
Team Sand Cloud
“I love these towels. I don’t like big fluffy towels so I ordered these. They are perfect for me. They really dry your body. I would recommend using these towels.”
“One of the towels I purchased was defective out of the box. I have been calling and sending emails to customer service for two weeks with zero response. Towels are ok but customer service doesn’t exist apparently. I would steer well clear.”
Hi Ryan,
Thank you for bringing your concerns to our attention. I’m truly sorry to hear that one of the towels was defective and that you've had such difficulty reaching our customer service team. We aim to provide support for our customers, and your feedback highlights an area where we need to do better.
We appreciate your thoughts on the towels themselves as well, and please know that your experience is important to us. We’re working hard to resolve these issues and improve our service.
Thank you for your patience.
Warm regards,
Team Sand Cloud
Hi Ann,
Thank you for your feedback regarding the Mystery Towel. We're sorry to hear that some of the towels didn't meet your expectations with the print placement. We strive to provide a great experience with our products, and your insights are really valuable to us. We appreciate you bringing this to our attention, and we'll be sure to pass it along to our team for future improvements.
Warm wishes,
Team Sand Cloud
Hi Jennifer,
I'm really sorry to hear that you didn’t receive your entire order and that your emails went unanswered. That's definitely not the level of service we strive to provide. Your satisfaction is important to us, and we appreciate your patience as we work through this. Please know that your feedback will help us enhance our customer communication.
Warm wishes,
Team Sand Cloud
