“Received the wrong item, have emailed 3 times about fixing with zero response. I cannot open and use any of my order until I hear back and find out what customer service would like me to do in regards to sending back the incorrect item to get the correct one.
I have not been able to open or use any of the items from my latest order because I received one item I did not order and was missing another. It has been two weeks and three emails and I have yet to get a response. I do not want to open or use what I received until I have communication regarding how to proceed and fix the issue with my order. I am very disappointed with the customer service as I have made several orders over the years and never had a problem but now that I know when a problem occurs it will be radio silence I have lost my high regard for this company.”
Hi Amanda,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order and for the lack of communication from our customer service team. We understand how frustrating it can be to not receive the correct item and not hear back after reaching out multiple times. Your experience is important to us, and we want to help resolve this as quickly as possible. Please check your email for a response from our team soon.
Warm wishes,
Team Sand Cloud
Hi there,
Thank you for sharing your feedback, even without specifics. We're here to help you with any concerns you may have regarding your order. Your experience matters to us, and we want to ensure that you have a positive one. Please feel free to reach out so we can assist you further.
Warm regards,
Team Sand Cloud
Hi Debra,
Thank you for sharing your feedback. We’re sorry to hear that your towels have not met your expectations regarding absorbency. We’d love the opportunity to discuss this further with you and explore a solution. Kindly respond to the email we’ve sent you so we can assist you promptly.
We truly appreciate your support and for giving us the chance to make this right!
“I was excited to get my order. Sadly never received it. Sent 3 transmissions to the customer
Er service and after 2 weeks I’m still waiting for a response. The web site states within 48 hours. I will not buy from sandcloud again.”
