“One of the towels I purchased was defective out of the box. I have been calling and sending emails to customer service for two weeks with zero response. Towels are ok but customer service doesn’t exist apparently. I would steer well clear.”
Hi Ryan,
Thank you for bringing your concerns to our attention. I’m truly sorry to hear that one of the towels was defective and that you've had such difficulty reaching our customer service team. We aim to provide support for our customers, and your feedback highlights an area where we need to do better.
We appreciate your thoughts on the towels themselves as well, and please know that your experience is important to us. We’re working hard to resolve these issues and improve our service.
Thank you for your patience.
Warm regards,
Team Sand Cloud
Hi Ann,
Thank you for your feedback regarding the Mystery Towel. We're sorry to hear that some of the towels didn't meet your expectations with the print placement. We strive to provide a great experience with our products, and your insights are really valuable to us. We appreciate you bringing this to our attention, and we'll be sure to pass it along to our team for future improvements.
Warm wishes,
Team Sand Cloud
Hi Jennifer,
I'm really sorry to hear that you didn’t receive your entire order and that your emails went unanswered. That's definitely not the level of service we strive to provide. Your satisfaction is important to us, and we appreciate your patience as we work through this. Please know that your feedback will help us enhance our customer communication.
Warm wishes,
Team Sand Cloud
“Received the wrong item, have emailed 3 times about fixing with zero response. I cannot open and use any of my order until I hear back and find out what customer service would like me to do in regards to sending back the incorrect item to get the correct one.
I have not been able to open or use any of the items from my latest order because I received one item I did not order and was missing another. It has been two weeks and three emails and I have yet to get a response. I do not want to open or use what I received until I have communication regarding how to proceed and fix the issue with my order. I am very disappointed with the customer service as I have made several orders over the years and never had a problem but now that I know when a problem occurs it will be radio silence I have lost my high regard for this company.”
Hi Amanda,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order and for the lack of communication from our customer service team. We understand how frustrating it can be to not receive the correct item and not hear back after reaching out multiple times. Your experience is important to us, and we want to help resolve this as quickly as possible. Please check your email for a response from our team soon.
Warm wishes,
Team Sand Cloud
Hi there,
Thank you for sharing your feedback, even without specifics. We're here to help you with any concerns you may have regarding your order. Your experience matters to us, and we want to ensure that you have a positive one. Please feel free to reach out so we can assist you further.
Warm regards,
Team Sand Cloud
Hi Debra,
Thank you for sharing your feedback. We’re sorry to hear that your towels have not met your expectations regarding absorbency. We’d love the opportunity to discuss this further with you and explore a solution. Kindly respond to the email we’ve sent you so we can assist you promptly.
We truly appreciate your support and for giving us the chance to make this right!
