“The mystery towel I received is super cute and I like the design. However, compared to my Sand Cloud towels I have from last year and the year before the towels seem much thinner and lower quality which is disappointing.”
Hi there,
Thank you for sharing your thoughts on the Mystery Towel! We're glad to hear that you like the design. We apologize that the quality didn't meet your expectations compared to your previous towels. We are constantly working to improve our products and your feedback is invaluable in helping us achieve that.
Thank you for your input!
Warm regards,
Team Sand Cloud
Hi there,
We’re sorry to hear that you never received your towel. This sounds frustrating, and we want to help resolve this issue for you. Please reach out to our customer service team so we can assist you further.
Thank you for your feedback!
Best wishes,
Team Sand Cloud
Hi Heidi,
Thank you for your feedback. We're sorry to hear that the towel isn't absorbing water as you expected. We take your comments seriously and would love the chance to address your concerns. Please feel free to reach out to us directly so we can assist you further.
Warm regards,
Team Sand Cloud
Hi Martha,
Thank you for your review! We’re glad to hear you’re excited to try the towels. We apologize for the issue with your order and appreciate you bringing it to our attention. If you need assistance or have any questions about your bundle, please don’t hesitate to reach out to us.
Looking forward to hearing about your experience!
Warm regards,
Team Sand Cloud
“I was afraid of ordering the Mystery Towel because I didn't want to get an ugly one, but it was such a good deal, I couldn't resist and I figured if I didn't like the design, I could just gift it to someone cuz these are such nice beach towels. Well, the one that arrived was beautiful. I couldn't have chosen a better one for myself, so it was a nice treat. It was a color I like, and in a nice design. I really lucked out.”
