“After talking to the customer service about an issue I had, I've changed my mind and I believe these towels meet me expectations and the custiomer service from Sand Cloud is second to none. Outstanding follow up to my review and issue I had and have resolved it with much appreciation. Thank you.”
Hi Mike,
Thank you for your feedback on the Classic XL Bath Bundle. We're sorry to hear that the towels didn't meet your expectations in terms of thickness and absorbency. We appreciate your honesty and your suggestion about using them as beach towels. Your insights help us improve, and we’re always here to assist if you need anything further. We would like to discuss further with you. Kindly respond to the email that we sent you.
Take care,
Team Sand Cloud
Hi John,
Thank you for your amazing review of the Classic XL Bath Bundle 4 Pack in Navy! We’re thrilled to hear that you love our products. Your satisfaction means the world to us!
If you have any more thoughts or experiences to share, we’d love to hear from you! Enjoy using your new bath bundle!
“Not the same quality that they were a few years ago when I bought my sage ones (which I love). The color isn’t quite navy blue. I’d say deep denim, but the most disappointing part was that the hand towels and towels weren’t even quite the same color. Hand towels were a much richer blue. Customer service gave me a credit since they didn’t match, but still disappointing especially considering the price.”
Hi,
Thank you for taking the time to share your experience with the Classic XL Bath Bundle. We truly appreciate your feedback regarding the color discrepancies and quality. It’s disappointing to hear that the hand towels and bath towels didn’t match as expected, and we completely understand how that can be frustrating.
We're glad that our customer service team was able to assist you with a credit, but we are always striving for consistency in our products. Your insights are invaluable to us as we work to improve.
If you’d like to discuss this further, please feel free to respond to our email.
Hi John,
We're truly sorry to hear about your experience with the Classic XL Bath Bundle. Your satisfaction is very important to us, and we sincerely apologize for the fraying and shedding issues you’ve encountered.
We’d love the opportunity to make this right for you. Please respond to the email that we sent you.
“These towels are everything they say they are. We are full time RVers so space is limited and these towels take up less space than my old towels. Plus, they dry really fast! I love them!”
Dear Martha,Thank you so much for your glowing 5-star review of our Classic XL Bath Bundle 4 Pack in Navy! We are truly grateful for your kind words and for taking the time to share your experience with us.
We are thrilled to hear that our towels have met all your expectations. It's fantastic that they take up less space compared to your old towels. Additionally, the fast-drying feature must be a great convenience for you. We are delighted that you love them!
We appreciate your support and feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We strive to provide quality products that enhance your RVing experience.
Once again, thank you for choosing our Classic XL Bath Bundle 4 Pack in Navy, and we hope to serve you again in the future!
Dear Mark,Thank you so much for your amazing 5-star review of our Classic XL Bath Bundle 4 Pack in Navy! We truly appreciate your feedback and are thrilled to hear that you love the softness of our towels. We take great pride in delivering top-notch products that exceed our customers' expectations, and it's great to know that our terry side is also a hit with you. Your satisfaction is our utmost priority, and we are grateful for your support.
Once again, thank you for choosing our Classic XL Bath Bundle, and we look forward to serving you with excellence in the future.
“Love, love this bundle. And love how well these towels work. My first purchase. I'll be ordering more when these are back in stock. They sell out fast!”
Dear Ruth, Thank you so much for giving our Classic XL Bath Bundle 4 Pack - Navy a stellar 5-star rating! We are thrilled to hear that you love this bundle and how well the towels work. Your positive feedback truly means the world to us.
