“First off it makes me look like I am standing in a potato sack. Second it was so tight that I could not fit myself into it. Are you making there for 13 year old girls?? Horrible experience would never buy again. I could make my own for 10:00 from and old towel.”
Thank you for sharing your feedback regarding the sizing and fit of the product. We sincerely apologize for the delay in responding, as we understand your review was posted in July. We recently came across your unattended review and want to make sure we have an opportunity to properly address your concern.
Your review is listed for the Quartz XL Bath Bundle – Burgundy, while order #3149766 shows the Daisy Stripe Cover Up. Based on your comments, we believe the concern may be regarding the Daisy Stripe Cover Up, but we’d like to confirm this with you.
We’ve reached out to you by email to confirm the product and whether you have started using it. Once confirmed, we can discuss the available options, including a return/refund, exchange, partial refund, or gift card, depending on your preference and the circumstances.
Please reply to our email so we can work together toward an appropriate resolution. We’re eager to assist you.
Posted 3 weeks ago
We’re sorry to hear that the fit of the product did not meet your expectations. We understand how frustrating it must have been to find the item too tight and not fit as expected, especially when it is advertised as a one-size product.
We’d like the opportunity to look into this further and find an appropriate resolution for you. We’ve reached out to you by email to confirm the product details and understand whether you have started using the item.
Please reply to our email with the requested information so we can review the available options, which may include a return for a refund, exchange, partial refund, or gift card, depending on the circumstances.
We sincerely apologize for the inconvenience and appreciate you giving us the opportunity to address your concerns.
“I wanted to love this tank, but it is not for my 65-year-old self. It is super cute. I gave it only 3 stars because I have contacted customer service multiple times to request a return label, and no one has gotten back to me. There is no way to view the return details on the website.”
Hey Victoria, thank you for sharing your feedback! 😊 We’re sorry to hear about your experience, especially the difficulty reaching our customer service team. That’s definitely not the experience we want for you. We’ve sent you an email to make this right and assist with your return.
Thank you for supporting our mission to protect marine life! 🌊
“I was sent the wrong item. It is not possible to call and speak to someone, only email which takes too many emails back and forth to fix their screw up! It was my responsibility to take photos of the items that were sent in error and the packaging. I have had three different emails with them and I'm the one who is put out because I have to wait for someone to read the last email I sent just to get a shipping label to send back their screw up before they will send out what I ordered! Considering it was for one set of pillow cases that cost a ridiculous amount of money! Had I not already ordered and used the fitted sheet that would go with the missing pillow cases I would return all of it. I would never purchase from this company again as their customer service is atrocious!!!!! Also the towels are not absorbent at all!!!!”
Hi Laura,
We sincerely apologize for the inconvenience you've experienced with your order and the challenges in communication. We understand how frustrating it must be to navigate through these issues, especially when waiting for a resolution. Your feedback regarding the return process and the absorbency of the towels is invaluable and will help us improve moving forward.
Thank you for your patience, and we hope for a chance to make this right for you.
Warm regards,
Team Sand Cloud
Hi Laura,
Thank you for your honest feedback on the Sonoran Fitted Sheet. We're truly sorry to hear that it didn't meet your expectations. We strive for quality and your comments help us understand how we can improve.
We appreciate you sharing your thoughts, and we hope you find something that better suits your needs in the future.
Kind regards,
Team Sand Cloud
Hi Laura,
Thank you for your feedback regarding the Swirl Turtle. We're sorry to hear that it didn't meet your expectations in terms of absorbency and value. Your insights are crucial for us as they guide our efforts to enhance our products.
We appreciate you taking the time to share your experience and hope you'll find a product that works better for you in the future!
“This is definitely not as nice as I expected it to be. From the pictures this cover-up looks like it is made from a substantial material. In reality, it is an extremely thin, sort of stiff cotton that is similar to poplin. It is so thin it is see-through. It reminds me of the hundreds of cheap coverups you can buy at any vacation destination gift shop or beach-side stand. I’m only keeping it because I like the pattern so much. It is definitely not worth the price.”
Hi Kristie,
Thank you for your honest feedback on the Quartz XL Bath Bundle. We're sorry to hear that the material didn't meet your expectations and that it feels thinner than anticipated. We appreciate your perspective, as it helps us continuously improve our products.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hello Kelsey! We are sorry to hear that that you were not satisfied with the absorbency and drying of the product. We have sent you an email so that we can rectify this issue.
