Hi Betsy,
Thank you for sharing your thoughts with us. We're sorry to hear that the Mystery Pouch Regular didn't meet your needs. We understand how disappointing it can be when a product doesn’t live up to expectations.
We’d appreciate the chance to discuss this further and learn more about your experience. If you could respond to the email we sent you, we'd love to assist you directly and see how we can help.
We look forward to hearing from you!