“This review is more about the customer service process if there's an issue with your order. My order was incorrect. The only way to contact Sand Cloud is via email. There is no phone number listed on the website. In found one on google search but no one answers, asks you to leave a message and no one returns your call. So frustrating! So I sent an email to customer service since their rule is a problem must me reported within 24-48 hrs. 3 days later, still no response from the several emails I sent or voice message left. How am I supposed to get this resolved. Hopefully someone sees this and reaches out to me....I won't hold my breath though.”
Hi Diane,
Thank you for bringing your concerns about the customer service process to our attention. We’re truly sorry to hear about your frustrating experience and understand how important it is to resolve issues promptly. Your feedback is invaluable to us as we strive to improve our communication and support.
We’d love to assist you in getting this matter sorted. Please check your email for further details from us, and we hope to connect soon.
Warm regards,
Team Sand Cloud
“Always exciting to get a surprise! This pouch was bigger than expected. It’s a great size to carry sunscreen or whatever else you might need for a day at the beach or pool!”
