“Honestly using the word mystery made it confusing. Also worst customer service ever. Ordered in stock items, emailed 6 times about tracking and no reply’s beyond a generic we will respond in 48/72 hours and they never did. Due to shipping delay I tried to cancel multiple times”
“I'll be honest, I had no idea I needed an extra-large mystery pouch in my life. Turns out I was wrong.
This little drawstring bag has quickly become my designated "beach survival kit." Sunglasses? In. Sunscreen? In. Phone? In. Ear buds? In. Random snack wrappers and rogue hair ties that appear out of nowhere? Also in.
The fabric is sturdy, double-layered, and really well made. The construction quality feels just as nice as the cover-up I purchased. It holds way more than it looks like it should and doesn't feel flimsy or stretched out even when loaded with all the essentials.
Best of all, I no longer have to drag my fancy fake LV purse to the beach so it can spend the day collecting sand, sunscreen smudges, melted snacks, and the occasional surprise bird bombing from above. This pouch embraces chaos with dignity.
And did I mention it's washable? Because beach bags should be washable. That's not a luxury; that's a survival feature.
Who knew a mystery pouch would become one of my favorite purchases?”
Hi,
Thank you for taking the time to share your feedback! We're glad to hear you think the Mystery Pouch X-Large is cute, though we're sorry to hear you're unsure how you'll use it.
We'd love to learn more about your experience and understand if there was anything about the product that didn't meet your expectations.
If you require any further assistance regarding this order or product, please feel free to email our Customer Service team at customerservice@sandcloud.com so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive any additional information, we will gladly review the matter further and do everything possible to ensure your concerns are fully addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Hi Jesse,
We’re sorry to hear you didn’t have a good experience with the towels, and that the blue ones reminded you of hospital towels. Your feedback is important to us, and we appreciate you sharing it.
We’ve sent you an email to make this right.
Kind regards,
Team Sand Cloud
Hey Linda, thank you for sharing your feedback! 😊 We’re sorry to hear the item was smaller than you expected. We understand how disappointing that can be, and we’ve sent you an email to make this right and assist further.
Thank you for supporting our mission to protect marine life! 🌊
