Hey Catherine, thanks so much for your feedback—we’re really sorry to hear the Mystery item didn’t meet your expectations. We completely understand how you were hoping for more of a surprise, and we appreciate you sharing your experience. We’ve sent you an email to make this right. Thank you for supporting our mission to protect marine life! 🌊
Hi Florence,
Thank you for taking the time to share your feedback regarding the Mystery Pouch X-Large.
We are sorry to hear that the item was not something you needed.
We have reached out to you directly via email to discuss available options, including a return, exchange, partial refund, or gift card. Kindly respond to the email we sent at your convenience so we can assist you further.
Thank you again for your feedback and for giving us the opportunity to improve.
“Love the fabric. I guess when it said XL I thought it was going to be bigger. The guys at SandCloud responded immediately and offered me a $10 gift card. Customer service A+++”
Hi Terri,
Thank you for sharing your feedback regarding the Mystery Pouch X-Large.
We are happy to hear that you loved the fabric, though we are sorry to hear that the size was not as large as you expected.
We would love the opportunity to discuss this further with you. Kindly respond to the email we sent so we can continue assisting you.
Thank you again for your feedback and support.
Dear Bobbi, Thanks so much for your feedback—we’re really glad you like the bag, though we’re sorry to hear it didn’t feel as spacious or practical as you expected. We completely understand how important size and functionality are, and we appreciate you sharing your experience. Thank you for supporting our mission to protect marine life! 🌊
Thanks so much for your kind feedback—we’re so glad you’re enjoying the Mystery Pouch! It’s great to hear you’re finding it useful for travel and organizing essentials. Thank you for supporting our mission to protect marine life! 🌊
“I traveled to Palm Springs and Las Vegas. I first met my life long buddies in Palm Springs CA. We all turn 60 and were celebrating. I used the bag at the Pool for carrying sunscreen glasses etc.”
