Hi Nicole,
Thank you so much for taking the time to share your thoughts on the Mystery Pouch X-Large. We appreciate your honest feedback and understand that the item didn’t quite meet your expectations as a bonus gift, even though you liked the fabric.
We’d love the opportunity to discuss this further and make things right. We’ve sent you an email regarding your feedback and would kindly ask that you respond there when you have a moment, so we can assist you directly.
Thank you again for sharing your experience, we truly value your input.
Hi Dieniz,
Thank you so much for taking the time to share your feedback with us. We’re truly happy to hear that you loved the quality of the Mystery Pouch X Large and found it versatile.
Your support means a lot to us and encourages our team to keep creating products that are both beautiful and functional. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help.
Hi LeaAnn,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the Mystery Pouch X-Large and appreciate the thoughtful use of scrap fabric. It’s great to know you’re finding it useful and practical in your everyday routine.
We truly value your support and are grateful for you being part of our mission to create sustainable products while helping protect our oceans. If there’s ever anything we can assist you with, we’re always here to help.
Hi there,
We’re thrilled to hear you think it’s super cute and ready to use! If there’s anything else you’d like to share or need assistance with, just reply here and we’ll be happy to help.
Kind regards,
Team Sand Cloud
Hi Lee,
We’re thrilled you’re enjoying Mystery Pouch X-Large and appreciate your kind words about the quality. If you ever need anything or have questions, feel free to reach out.
Kind regards,
Team Sand Cloud
Hi Wendy,
We’re thrilled to hear the Mystery Pouch X-Large fits so much more than you expected! If there’s anything else you’d like to share or if you need assistance, just reply here and we’ll be happy to help.
Kind regards,
Team Sand Cloud
“It was the cutest little bag and came in so handy to keep our sunglasses and car keys from getting snatched by the birds at the beach!! If you don't have one, you need one!!”
Hi Amanda,
We’re thrilled you love the Mystery Pouch X-Large and that it’s come in handy at the beach! If you ever need anything else or have ideas to share, just reply here.
Kind regards,
Team Sand Cloud
“I have never had issues with orders previously. On 2 occasions I got other items than the pouches I ordered. Sent one back didn’t both work sending second wrong items back and ordered another time and finally got the pouches -
Other orders had one pouch vs the 4 ordered.
As mentioned above have never had this issue before and have ordered multiple times from sand cloud.”
Hi Melody,
Thank you so much for taking the time to share your experience with us. We truly appreciate your continued support and are very sorry to hear about the issues you encountered with Order– Mystery Pouch X-Large, including receiving incorrect items and missing quantities.
This is certainly not the experience we aim to provide, especially for a returning customer like yourself. Our team has reached out to you directly via email so we can discuss this further and make things right for you.
When you have a moment, please respond to the email we sent, we’d love the opportunity to assist you further and ensure this is fully resolved.
Thank you again for your feedback, Melody.
