“Very nice, pouch is a nice size to place things in so they are easy to find. You wouldn't have to see it, you could find it by feel ( it is very soft). No zipper, it is a pull string bag, but it is still good for what I wanted it for.”
“Honestly using the word mystery made it confusing. Also worst customer service ever. Ordered in stock items, emailed 6 times about tracking and no reply’s beyond a generic we will respond in 48/72 hours and they never did. Due to shipping delay I tried to cancel multiple times”
Hi Kellie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced with your Mystery Pouch X-Large, particularly regarding the confusion around the term “mystery” and the difficulties you faced when trying to receive updates about your shipment.
We’d like to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
