“I ordered the mystery pouch when I ordered my XL Luna towel and was hoping they select a color or pattern that would go with the colorful towel I chose. Nope, I received a horrible mustardy/ugly brown color pouch that doesn’t even come close to working for me let alone the sewing of the liner which is bunched up inside the pouch. Really dislike their choice although I understand it’s supposed to be a mystery…”
Hi JeanAnn,
Thank you for taking the time to share your feedback about your Mystery Pouch X-Large. We're sorry to hear that you were disappointed with the color selection and the stitching of the pouch. We understand that even with a mystery item, you were hoping for something you'd enjoy.
We've reached out to you via email and would appreciate the opportunity to discuss your experience further. Kindly reply to the email we sent so we can confirm that the resolution provided has addressed your concerns.
Thank you again for your honest feedback.
— Sand Cloud Team
Hello Laura,
Thank you for sharing your feedback regarding your recent order experience.
We sincerely apologize for the inconvenience caused regarding the non-delivery of your order and the delay in our response. After reviewing the case, we found that your previous email had unfortunately been routed incorrectly, but our team has now retrieved it and is actively working to assist you further.
We would appreciate the opportunity to discuss this further with you and confirm the preferred resolution for your order.
We have sent you an email regarding this matter. Kindly respond to the email at your convenience so we can continue assisting you further.
Thank you again for your patience and support.
