“I ordered the mystery pouch when I ordered my XL Luna towel and was hoping they select a color or pattern that would go with the colorful towel I chose. Nope, I received a horrible mustardy/ugly brown color pouch that doesn’t even come close to working for me let alone the sewing of the liner which is bunched up inside the pouch. Really dislike their choice although I understand it’s supposed to be a mystery…”
Hello Laura,
Thank you for sharing your feedback regarding your recent order experience.
We sincerely apologize for the inconvenience caused regarding the non-delivery of your order and the delay in our response. After reviewing the case, we found that your previous email had unfortunately been routed incorrectly, but our team has now retrieved it and is actively working to assist you further.
We would appreciate the opportunity to discuss this further with you and confirm the preferred resolution for your order.
We have sent you an email regarding this matter. Kindly respond to the email at your convenience so we can continue assisting you further.
Thank you again for your patience and support.
“The pouch is cute and I will get some use out of it.
However it looks weird because the use scraps so the vertical lines of the fabric don't line up.
Other than that it looks like it will hold up well.”
Hi Kelly, thank you for taking the time to share your feedback on your Mystery Pouch X-Large. We're glad to hear you found it cute and expect it to hold up well. At the same time, we understand your concern regarding the fabric pattern alignment and how the vertical lines not lining up impacted the overall appearance.
We’d love the opportunity to discuss this further and help make things right. We’ve sent you an email to follow up and provide assistance. Kindly respond to the email we sent, and we’ll be happy to continue helping.
Hi Tamara,
Thank you for taking the time to leave a review for your Mystery Pouch X-Large. We appreciate your feedback and understand your thoughts regarding the mystery item experience.
We would love the opportunity to discuss this further with you and better understand your experience. We have sent you an email regarding your order and would appreciate your response.
Kindly reply to the email we sent so we can continue assisting you.
