“Not a very pretty pattern. Not close to matching towel. I know it is a mystery and using remnants. But hoped for something a little prettier.
THANK YOU! For reaching out to me to help with the Mystery Pouch. I used the gift card to buy another party blanket, its versatility at the beach and on vacation made me want one for the house! Thank You for great customer service!”
Hi Marylin,
Thank you for sharing your feedback on the Mystery Pouch X-Large. We're sorry to hear that the pattern didn't meet your expectations. We appreciate your understanding of the mystery aspect and your hope for a prettier design. Your insights are valuable to us and will certainly be considered as we continue to improve our offerings.
Warm regards,
Team Sand Cloud
“I had hoped that the mystery pouch would include something in the pouch. Your description needs to be more detailed and let the buyer know that the pouch is not only empty, but too small for storage of the poncho.”
Hi there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the Mystery Pouch didn’t meet your expectations and that its size was not what you had hoped for. We appreciate your suggestion about providing more detailed descriptions, as we want our customers to have a clear understanding of what they're purchasing. Your input is valuable to us and will help improve our communication.
If there's anything else we can assist you with, please feel free to reach out!
Warm regards,
Team Sand Cloud
Hi Brian,
Thank you for taking the time to share your thoughts about the Mystery Pouch X-Large. We completely understand your expectations for a surprise gift and we’re sorry to hear that it didn’t meet your desires. We appreciate your feedback and it helps us strive for a better experience in the future.
If you would like to discuss your concerns further, please don't hesitate to reach out.
Best wishes,
Team Sand Cloud
“I just got the mystery pouch x-large, and it s great size to put a lot of stuff in. Can’t wait to put it to use when I go traveling the next time. It’s perfect sized to put smaller items in and throw it in your suitcase.”
