“The seam was not attached where the drawstring goes through :( I also thought it was pretty small for an XL but that's my fault for not checking the dimensions. Will send photos but I'm away currently”
Dear Sarah,Thank you so much for taking the time to provide us with your valuable feedback on the Mystery Pouch X-Large. We truly appreciate customers like you, who take the initiative to share their experiences with us. To discuss further and fix this issue we have sent you an email.
Dear Amber,Thank you so much for taking the time to share your feedback on our Mystery Pouch X-Large. We truly appreciate it! We would love to discuss further with you, please respond to the email that we sent you.
“I didn’t realize it was an actual pouch. I thought the mystery was hand towel or face towel or something not that the mystery was the color of the pouch”
Thank you so much, Heidi, for taking the time to share your feedback on our Mystery Pouch X-Large. We truly appreciate your input, as it helps us to constantly improve our products and overall customer experience. We have sent you an email to discuss on the same.
“I ordered a 3 pack reduced to $7 and received only 1 Sand Cloud. I'm using them for Christmas gifts, so resolving this is urgent. Thank you in advance for correcting your error.”
Dear Lynne,Thank you so much for taking the time to provide us with your feedback regarding your recent purchase of the Mystery Pouch X-Large. We greatly appreciate your input and the opportunity to address any issues you may have encountered. Kindly respond to the email we have sent you.
Hello Heather! We appreciate you taking the time to rate and review our product with three stars. We're sorry you're unclear about the pouch's purpose, but we're happy to hear you're willing to keep it and will figure it out. Thank you for choosing to shop with us!
Thank you so much, Jennifer, for your 4-star rating! We are so glad you found it to be a great fit for giving as a gift with the beach towel. We highly appreciate your support for our mission of Marine Conservation:)
