“The towels are well made and they do dry me off but I prefer my plusher Egyptian cotton bath sheets. These just don't make me warm and fuzzy feeling. The customer service team reached out and offered a partial refund when I said I’d already used the towels. I never thought to ask for a refund. I am quite impressed.”
Hi there,
Thank you for your feedback on the Classic Fringeless XL Bath Bundle. We’re glad to hear that you find the towels well made and effective for drying. However, we completely understand your preference.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“UPDATE: The company reached out and offered a refund. Since I had used and laundered the towels, they refunded me half the cost. I appreciate their willingness to do that.
They are extra large and they do dry quickly. They're thin, which is fine, but they're not soft at all. They were laundered before first use. Not sure if they soften more with use. The jury is still out on these.”
Hi there,
Thank you for your review of the Classic Fringeless XL Bath Bundle! We appreciate your feedback about the size and quick-drying qualities. We're sorry to hear that the softness didn’t meet your expectations.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
