Hi Douglas,
I’m really sorry to hear that you never received your order. That's certainly not the experience we want for our customers, and I understand how frustrating this must be. Your feedback is invaluable, and we’re committed to resolving this issue for you. Please reach out so we can assist further!
Warm regards,
Team Sand Cloud
Hi Denise,
Thank you for your feedback on the Classic Fringeless XL Bath Bundle. We're sorry to hear that the color and softness didn't meet your expectations. We strive to provide quality products, and your comments are greatly appreciated as we aim to improve.
We hope you still find some enjoyment in using them!
Warm regards,
Team Sand Cloud
“The towels are well made and they do dry me off but I prefer my plusher Egyptian cotton bath sheets. These just don't make me warm and fuzzy feeling. The customer service team reached out and offered a partial refund when I said I’d already used the towels. I never thought to ask for a refund. I am quite impressed.”
Hi there,
Thank you for your feedback on the Classic Fringeless XL Bath Bundle. We’re glad to hear that you find the towels well made and effective for drying. However, we completely understand your preference.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“UPDATE: The company reached out and offered a refund. Since I had used and laundered the towels, they refunded me half the cost. I appreciate their willingness to do that.
They are extra large and they do dry quickly. They're thin, which is fine, but they're not soft at all. They were laundered before first use. Not sure if they soften more with use. The jury is still out on these.”
Hi there,
Thank you for your review of the Classic Fringeless XL Bath Bundle! We appreciate your feedback about the size and quick-drying qualities. We're sorry to hear that the softness didn’t meet your expectations.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Love the thin lightweight yet absorbent towels.
Be ready they are truly extra large! Purchase was 2 for gifts and 2 to keep. I’m sure they will last a long time.”
“These towels work well and dry quick so you don’t end up with that musty smell in them. They’re perfect.
Also, sand cloud has great customer service that responds quickly to questions/issues. My most recent order was missing an item because the packaging was damaged by doing company, and sand cloud sent out the missing item right away. Because of this I will continue to use this brand and company.”
