Hi Tonya,
Thank you for taking the time to share your feedback. We're sorry to hear that the Classic Fringeless XL Bath Bundle - Grey - 2 Pack didn't meet your expectations regarding softness, even though you found the towels absorbent.
We've reached out to you via email to discuss your experience further and would love the opportunity to help. Natural cotton towels often become softer after being properly broken in, and we'd like to learn more about your experience and work toward the best possible resolution.
Please kindly respond to the email we sent, and we'll be happy to assist you further.
Thank you again for your valuable feedback.
— Sand Cloud Team
“We absolutely love these style of towels, so when these grey bundles came on sale, I jumped at the chance to add to our collection. The towels are wonderful. They are very lightweight, so if you have any hand strength issues, these towels are excellent. They work so so well, even when they don’t look like they should.
However. We really don’t care for the colour (grey) at all. To our eye, it’s not a true grey. It looks like it got caught in a hot wash with other colours. To us, it’s a sort of browny-grey, which wasn’t what we were looking for. But if that suits your scheme, these towels are for you.”
“Unlike any other Turkish type towel I have purchased before. Towels are not soft or absorbent. Will not purchase again. Poor quality for the high price.”
Hi there,
Thank you for taking the time to share your feedback on the Classic Fringeless XL Bath Bundle. We’re sorry to hear that the towels did not meet your expectations in terms of softness and absorbency. Providing quality products is essential to us, and your comments will certainly help us in our ongoing efforts to improve. We appreciate your insights and hope you might consider giving us another try in the future.
Warm regards,
Team Sand Cloud
Hi Kathleen,
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear about the mix-up with your order. We understand how disappointing it can be when things don’t go as expected. Your feedback is important to us, and we want to ensure that we address your concerns effectively.
Warm wishes,
Team Sand Cloud
