“I just washed them this evening so the kids could have new towels. They like them. Much bigger than the hooded towels from Target or Walmart. My 9 and 7 year olds used them. Hopefully it is big enough for my 11 year old. We will see tomorrow.”
“I had to trim threads off this right out of the package, but they wash and dry great and are so useful and the grandkids love them. They do seem to get a got a few loose threads here in there where my other SoundCloud towels do not. We use them not only at the pool, but after they get out of the bath, had a little issue with him when I first got them, but SoundCloud made it right they have great customer service and I appreciate them and their products. I’m a Soundcloud customer for life.”
Hi Susan,
Thank you for your feedback. We're sorry to hear that the towel has been giving you trouble with threads right out of the package. We strive for quality in our products, and your input is invaluable in helping us improve. If you'd like to discuss this further, please feel free to reach out.
Thank you so much for your wonderful review of the Swirl Turtle Hooded Kids Bath Towel! We're thrilled to hear that your grandchild loves it and that you find it so soft. It means a lot to us when our products bring joy to little ones.
We truly appreciate your support and look forward to seeing you again for your next purchase!
“Was disappointed the fabric is not the same as the other towels I’ve purchased. It sheds and leaves little fuzzies all over my grandson. We won’t use them. I don’t understand why it’s different than all the other towels? That should be in the description.”
Dear Jennie,Thank you so much for taking the time to provide us with your valuable feedback regarding the Swirl Turtle Hooded Kids Bath Towel. We truly appreciate your thoughts and sincerely apologize for the issue you encountered.
We understand your disappointment with the fabric not being the same as the other towels you have purchased. We apologize for any inconvenience caused by the shedding and fuzzies that have been left by the product. This is certainly not the experience we want you to have with our product.
We have sent you an email for having a further discussion on this. Please respond to it.
Thank you so much for revising the review. We greatly appreciate it!
We’re glad to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we’re always here to help. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your feedback!
Thank you for bringing this to our attention. We're truly sorry for any inconvenience you've experienced with our customer service. Your feedback is important to us, and we'd like to make things right.
We would like to discuss further with you. Kindly respond to the email that we sent you.
