“Delivery was good as always. Towels look as pictured. Size is good. However the towels do not absorb water like i expected, nor do they dry like i expected. I've laundered them twice hoping it was a matter of getting the fabric conditioned however they have not changed in this regard.
I do love the beach towels so I'm a little disappointed.”
Hi Pamela,
Thank you for sharing your feedback about the Carbonado Diamond Bath Bundle. We’re glad to hear that you’re happy with the delivery and the look of the towels. However, we’re sorry to know that they haven’t performed as you expected in terms of absorbency and drying.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Again, I love the prints and the feel of the towels. My only issue is they are already threading after 2 washes and they are in no way quick drying. I would only buy them if you really like the prints.”
“These bath towels are very heavy and take forever to dry. It was not what I expected from a Sand Cloud product. I have made many purchases in the past and was always very pleased. These towels are unsatisfactory and I would return them if possible! I have no use for them and they are a total waste of money!
Sand Cloud customer service reached out to me after I posted this review to discuss my dissatisfaction with these towels. Their representative offered a partial refund which I was happy to accept. Obviously, Sand Cloud cares about their customers and they try to make things right. I really like the Sand Cloud beach towels and I have purchased many of them, but the bath towels I purchased were not what I expected.”
Hi Linda,
Thank you for sharing your feedback, and I'm sorry to hear that the Carbonado Diamond Bath Bundle didn't meet your expectations. We understand that the weight and drying time of towels can be frustrating, and your experience is important to us. We're here to help and would love the chance to connect further.
Please keep an eye out for an email from our team so we can assist you.
Warm regards,
Team Sand Cloud
“These towels are not cheap, and this should not happen. However, Sand Cloud made the effort to reach out to me, unprompted, and rectified the situation. I think Sand Cloud has excellent service!!”
Hi Chris,
Thank you for taking the time to share your thoughts. We're sorry to hear that the towels didn't meet your expectations, especially considering their premium pricing. We always strive for quality, and your feedback is crucial in helping us improve.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi there,
Thank you for your honest feedback. We're sorry to hear that the Carbonado Diamond Bath Bundle hasn’t provided the experience you were hoping for. We understand that water movement can be frustrating when it falls short of expectations.
We would like to discuss further with you. Kindly respond to the email that we sent you.
