“Useless towels. They barely dry. It feels like it’s just moving the water around on your body. It also took 3 washes to clean the towels before all the extra fibers would stop sticking to my body when using the towel. I actually had to wipe my body with another old towel to clean those off.”
Hi Ami,
Thank you for taking the time to provide your feedback. We’re sorry to hear that your experience with the towels was disappointing. It’s frustrating when products don’t perform as expected, especially with absorbency and lint issues following multiple washes.
We’d appreciate the chance to discuss this further and help resolve your concerns. Please respond to the email we sent you so we can assist you directly.
Thank you for your support, and we look forward to hearing from you!
“These towels are gorgeous! Well made and plenty big. My only complaint is how HEAVY they are. Even when they're dry. Not too mention how long they take to dry. But they are beautiful.”
Hi Roxanne,
Thank you for your honest feedback on the Carbonado Diamond Bath Bundle! We're thrilled to hear that you find the towels gorgeous and well-made. We understand that their weight can be surprising, and drying time can be a bit of a hassle.
We appreciate your thoughts and will take them into consideration for future improvements. We would like to discuss further with you. Kindly respond to the email that we sent you.
“They dry faster than the thick towels I have. This is good because we constantly washed the old towels as they started smelling after 1-2 uses because they stayed wet for so long. Just to let you know, they shed A LOT for the first 6-8 washes. It was a real pain, but otherwise, they are good towels.”
Hi Chris,
Thank you for taking the time to share your feedback about the Carbonado Diamond Bath Bundle. We're sorry to hear that you’ve experienced shedding after washing, and we completely understand how that can be frustrating.
Your comments are valuable to us, and we take quality concerns seriously. We appreciate your input and would like to discuss this further with you. Please respond to the email we sent you.
“I’m a longtime Sand Cloud fan and have purchased many of their products. They have all been extremely well made, last forever and I love the mission behind the company. These bath towels feel luxurious and I love the design. They are simply great! This is my second bundle in a different color.”
Thank you so much for your wonderful 5-star rating of our Carbonado Diamond Bath Bundle - 2 Pack - Black! We truly appreciate your continuous support as a longtime Sand Cloud fan and your loyalty as a valued customer.
We're thrilled to hear that you have enjoyed our products and found them to be extremely well-made, long-lasting, and luxurious in nature. It warms our hearts to know that you appreciate the mission behind our company as well!
It brings us joy to have you as a satisfied customer and we're glad to accommodate your preference by offering bundles in different colors. Your kind words mean a lot to us, and we're grateful for your trust in our brand.
Thank you once again for taking the time to share your positive experience. We look forward to serving you and providing you with many more great products in the future.
We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase.
As you mentioned, these towels are indeed very soft and large, providing a luxurious and comfortable experience during your bath time. We're glad they have met your expectations.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
