“Delivery was good as always. Towels look as pictured. Size is good. However the towels do not absorb water like i expected, nor do they dry like i expected. I've laundered them twice hoping it was a matter of getting the fabric conditioned however they have not changed in this regard.
I do love the beach towels so I'm a little disappointed.”
Hi Pamela,
Thank you for sharing your feedback about the Carbonado Diamond Bath Bundle. We’re glad to hear that you’re happy with the delivery and the look of the towels. However, we’re sorry to know that they haven’t performed as you expected in terms of absorbency and drying.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Again, I love the prints and the feel of the towels. My only issue is they are already threading after 2 washes and they are in no way quick drying. I would only buy them if you really like the prints.”
“Do not buy these. I purchased for our guest bathroom as we have been big fans of the beach towels for many years and have dozens all with zero issues. The bath towels however, are all completely unraveling after only a handful of uses. Not sure if it’s just this pattern or all the sand cloud bath towels but seriously the quality is terrible.”
Hi Nicole,
Thank you for taking the time to share your experience with the Carbonado Diamond Bath Bundle. We're sorry to hear that the towels didn't meet your expectations and that you’ve experienced issues with unraveling. We understand how disappointing that can be, especially after enjoying our beach towels for so long.
Your feedback is important to us and will help us improve our products. We’d love the chance to assist you further, so please look out for an email from our team.
Warm regards,
Team Sand Cloud
“These bath towels are very heavy and take forever to dry. It was not what I expected from a Sand Cloud product. I have made many purchases in the past and was always very pleased. These towels are unsatisfactory and I would return them if possible! I have no use for them and they are a total waste of money!
Sand Cloud customer service reached out to me after I posted this review to discuss my dissatisfaction with these towels. Their representative offered a partial refund which I was happy to accept. Obviously, Sand Cloud cares about their customers and they try to make things right. I really like the Sand Cloud beach towels and I have purchased many of them, but the bath towels I purchased were not what I expected.”
Hi Linda,
Thank you for sharing your feedback, and I'm sorry to hear that the Carbonado Diamond Bath Bundle didn't meet your expectations. We understand that the weight and drying time of towels can be frustrating, and your experience is important to us. We're here to help and would love the chance to connect further.
Please keep an eye out for an email from our team so we can assist you.
Warm regards,
Team Sand Cloud
