“These towels are great and they really absorb. Be aware that after washing and folding, they do take up about the same space as my thick terry bath sheets. I love the design, it updates the look of plain towels.”
“Useless towels. They barely dry. It feels like it’s just moving the water around on your body. It also took 3 washes to clean the towels before all the extra fibers would stop sticking to my body when using the towel. I actually had to wipe my body with another old towel to clean those off.”
Hi Ami,
Thank you for taking the time to share your thoughts. We’re truly sorry to hear that the towels did not perform as expected and that the lint issue was frustrating. We understand how important proper absorbency and cleanliness are when it comes to bath products.
We would appreciate the chance to discuss this further and find a resolution for you. Please respond to the email we sent, and we’ll do our best to assist you directly.
Thank you for your feedback, and we look forward to hearing from you!
“These towels are so cute and I was very excited to use them but haven't been able to because of the sheer amount of lint they produce even after 4 consecutive washes. When I use them, I am still completely covered in lint post shower that I have to wash myself off again. Really wanted to recommend them but just can't.”
Hi Mao,
Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that the towels didn’t perform as expected and that the lint was such an issue for you. It’s certainly disappointing when something you were excited about doesn’t meet your needs, especially after multiple washes.
We’d love the opportunity to make this right and help you find a better solution. Please keep an eye out for an email from us, as we want to ensure you have a more positive experience.
We appreciate your feedback and look forward to assisting you!
“I don’t know about the other styles of bath towels, but am disappointed with these. I washed before using. When I used the towels, I noticed that the black fibers from the reverse side of the of the design were sticking to my skin. Ugh. Made it look like I needed another shower. It happened each time I used the towels. Have to take another smaller towel to get the fibers off me. I was so looking forward to my first sand cloud towels and now just sad that I spent all this money. Because I washed and used them, not sure if I can return them.”
Hi Marie,
Thank you for your candid review of the Carbonado Diamond Bath Bundle. We're truly sorry to hear that you experienced issues with the black fibers sticking to your skin. That sounds frustrating, especially when you're looking forward to enjoying your new towels.
Your feedback is invaluable as we strive to improve our products. If there's anything more you'd like to share or if you need assistance, please don't hesitate to reply to the email we sent. We appreciate your input and hope to find a resolution that enhances your experience.
Thank you for reaching out!
Hi there,
Thank you for your wonderful feedback! We're thrilled to hear that you love the towels and that the XL size is working perfectly for you. It's great to know your daughter is enjoying them as well! We can't wait for you to treat yourself with some more.
Warm regards,
Team Sand Cloud
“I love Sand Cloud and I really wanted to love these towels but they shed so much after the first wash. I don't remember the other towels I purchased doing this. They're super cute but the black and white fuzzies that get left behind when drying yourself off is annoying.”
Hi,
Thank you for your candid review of the Carbonado Diamond Bath Bundle. We’re glad to hear you think they’re cute, but we’re really sorry to learn about the shedding issue after your first wash. That must be quite frustrating, and it’s definitely not the experience we aim to provide.
Your feedback is invaluable as it helps us enhance our products. We would like to discuss further with you. Kindly respond to the email that we sent you.
“The towels are pretty and feel nice, but even after pre-washing, they leave black fuzz all over our bodies and it’s not the kind that’s easiest to get off (especially on facial stubble!).”
Hi,
Thank you for your review of the Carbonado Diamond Bath Bundle. We’re glad to hear that you find the towels pretty and comfortable, but we’re sorry to learn about the issue with the black fuzz. That can definitely be a hassle, especially on facial stubble.
Your feedback is truly appreciated, and we'll take it into consideration as we strive to improve our products. For having a further discussion on this, please reply to the email we sent you.
Thanks again!
