“The hooded striped mostly black poncho arrived. It did have an unpleasant odor to it. I tried it & it did fit. But because of the odor I decided to wash & dry it. it before using. At the neck line there was a triangular shape material sewn that was similar to the inside of the beach poncho. After taking it out of the dryer the triangular piece had come unwound and was a mass of threads. I have another thinner cotton beach poncho that cost half the price and has gone through 20 or more washes without a problem. And it has become softer with each wash. https://a.co/d/0p4VSjJ
Sandclouds striped hoodie cost $60. It’s still usable so I did not send it back. But it should stand up to a basic wash & dry.”
Hi Ginge,
Thank you for sharing your feedback on the Classic Stripe Hooded Poncho. We're sorry to hear about the odor and the issue with the triangular piece after washing. We strive for quality, and it's disappointing to learn that we didn't meet your expectations this time.
Your experience is valuable to us, and we'll definitely take your comments into consideration as we continue to improve our products.
Thank you for your understanding and your support!
Warm regards,
Team Sand Cloud
“Fits a tall person in length, and a big person in width, but if you wear a large sized hat, you will have a hard time getting your head through the neck hole. And the 'hoodie' part is so small, it might MIGHT fit a child.
Nice fabric.”
Hi Gregory,
Thank you for sharing your insights about the Classic Stripe Hooded Poncho in Black. We're glad to hear that you appreciate the fit and fabric! However, we’re sorry to learn that the neck hole and the size of the hood didn't meet your expectations. Your feedback is invaluable, and we will certainly take it into account as we strive to improve our products.
Thank you again for your thoughts.
Warm regards,
Team Sand Cloud
“I absolutely LOVE my Poncho!! I loved it so much I purchased one for my husband and then another one for my daughter (who lives by the beach in California). I was impressed with the fabric, so soft and comfortable and so nicely made. I look forward to wearing it for a long time! Actually, looking at buying another one for myself in a different color.... lol :)
Also, the customer service was exceptional.”
