Hi there,
I’m really sorry to hear that you haven’t received your order. That’s definitely not the experience we want for our customers. We appreciate your feedback and would love to look into this for you.
Warm regards,
Team Sand Cloud
“I love my new poncho. It is loose and baggy and just what I hoped for. When I get out of the water I put it on instead of using a towel and I'm dry in no time. The online discount was so good I purchased four and am glad I did. Lots of color choices. This was a great purchase!”
Hi Mike,
Thank you for reaching out and sharing your experience. We're truly sorry to hear that you received an incorrect item and that our team has not yet contacted you. We want to resolve this for you as quickly as possible. Please check your inbox for our response or feel free to reach out to us again so we can assist you.
Thank you for your patience and understanding.
Kind regards,
Team Sand Cloud
“I love my poncho. It is my go to when I want to be comfortable. It is soft, a good cover up when cold and it looks good too. I bought two ponchos this time. Not sorry at all.”
“It's very nice and soft when washed. I don't like that funky triangle at the neckline. I had to sew it after washing because it had frayed and looked like the document was coming apart.”
