Hi there,
Thank you for your feedback regarding the delivery of the Classic Stripe Hooded Poncho. I'm truly sorry to hear about the delay in receiving your order and that it took an initiated claim to resolve. We appreciate your insights, as they help us improve our processes for a better experience in the future.
Warm regards,
Team Sand Cloud
Hi there,
I’m really sorry to hear that you haven’t received your order. That’s definitely not the experience we want for our customers. We appreciate your feedback and would love to look into this for you.
Warm regards,
Team Sand Cloud
“I love my new poncho. It is loose and baggy and just what I hoped for. When I get out of the water I put it on instead of using a towel and I'm dry in no time. The online discount was so good I purchased four and am glad I did. Lots of color choices. This was a great purchase!”
Hi Mike,
Thank you for reaching out and sharing your experience. We're truly sorry to hear that you received an incorrect item and that our team has not yet contacted you. We want to resolve this for you as quickly as possible. Please check your inbox for our response or feel free to reach out to us again so we can assist you.
Thank you for your patience and understanding.
Kind regards,
Team Sand Cloud
