“While I love the design and feel of these bath towels, unfortunately the bundle was full of loose unraveled thread. For the price we pay for towels, I'd expect better. It's unfortunate that subpar quality is just par for the course these days.”
Hi Anna,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your towel bundle arrived with loose and unraveled threads, that’s certainly not the quality experience we want for our customers.
We’d love the opportunity to make this right for you. We’ve sent an email your way so we can gather a bit more information and assist you directly with the best possible resolution.
When you have a moment, please reply to the email we sent, we’re here and ready to help.
Hi Deborah, Victor here from Sand Cloud. Thank you for leaving your review and for sharing how the towels are performing. I’m really sorry you experienced snagging and pulled loops so quickly, that’s not the quality we expect.
We’d like to discuss this further and help you as soon as possible. I’ve just sent an email with next steps, please reply to that message. Thank you for your patience and for supporting our mission to protect the oceans.
“I like these and wanted to get the washclothes too. They were sold out. They are a good size and seem to be well made. Love the colors and plan to use them tomorrow after I clean the bathroom.”
Hi Lisa,
Thank you for taking the time to share your thoughts on the Stripe Polka Dot Hand Bath Bundle. We're glad you found the design pretty, but we're truly sorry to hear about the shedding and absorbency issues you've experienced. Your feedback is invaluable to us as we strive to improve our products.
We appreciate your honest review and hope you'll give us another chance in the future.
Warm regards,
Team Sand Cloud
“As stated on the other towels in this order, I pre washed them before use. They generated lint and left behind gray fuzz on our skin that didn't fully dry from the towels. Tried troubleshooting through email, DM, and the website but have not heard from anyone. Decided to give up and return the items, which is a nightmare on the online portal. Tried one more time through email for assistance in the return, but still have not heard from anyone.”
Hi Christine,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the towels and the lint issue you encountered. It’s disappointing when products don’t meet expectations, and we appreciate your efforts to resolve this through our channels.
We’re currently reviewing our customer support processes to ensure timely responses and better experiences. Your input is invaluable, and we're committed to improving.
Warm wishes,
Team Sand Cloud
