“I initially reviewed that I loved the design, color and size of the bath bundle but the quality was lower than expected. Customer Service reached out to me twice to remedy the situation which I really appreciate.”
Hi there,
Thank you for your valuable feedback on the Solis Bath Bundle - Sunflower. We’re delighted to hear you love the design, color, and size! However, we truly apologize that the quality didn’t meet your expectations. Your insights are crucial for our ongoing efforts to improve our products, and we appreciate you taking the time to share them.
We hope to provide a better experience for you in the future!
Warm wishes,
Team Sand Cloud
“They are very pretty, but I don’t like the absorbency at all. I sent an email to your customer support, but have received no response. I want to return my order. Thank you”
Hi there,
Thank you for your feedback and for bringing your concerns to our attention. We're truly sorry to hear that the absorbency of the Solis Bath Bundle did not meet your expectations, and we sincerely apologize for the lack of response from our customer support team. This isn’t the standard of service we strive for, and we appreciate you letting us know.
Warm regards,
Team Sand Cloud
“Size, texture and funtionality on point! I love these towels it is the second set i got and they last so much! easy take care and color dont vanish like other brands”
Hi Johnnie,
Thank you for your feedback. We're truly sorry to hear that you haven't received your products. We understand how frustrating this must be for you. Your experience is important to us, and we want to help resolve this issue. Please reach out to our customer service team so we can assist you further.
Warm wishes,
Team Sand Cloud
