Thank you for your 5 star rating and kind words, Melynda! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
Thank you Jessica for your five-star review of Terra Hair Towel - Ivory. Thank you for your valuable review:) We highly appreciate the support you offer for our mission of marine conservation!
“UPDATE: Customer service contacted me and provided a satisfactory resolution. I can’t say for sure if I just got a defective towel but I can vouch for an excellent customer service team.
I really wanted this to be an exceptional hair towel. It works fine, just like all the hair towels I’ve had but the first time I washed it (cold, delicate and hang dry) there were tons of raveling and strings along the inner seam. The towel is way too expensive to have that kind of experience.”
Hello Victoria! We are sorry to hear about the issue with your hair towel after first wash. We have sent you an email so that we can rectify this issue.
“Just an update - Sand Cloud made amends for the fraying issue I had with the towels. Still didn't love the fit, but I had a fantastic customer service experience! Do not hesitate to give their products a try.
Towel gets moisture out of hair really well, which is great. However, the construction/fit of the towel is quite poor. Fraying seams after two washes. Border could use some elastic to help the overall fit and keep the towel on your head. Not much better than a rectangle-shape towel twisted in a turban, so not worth the buy for me.”
Hello Jennifer! We are sorry to learn that you're unhappy with your hair towel because it does not fit well and has fraying problems. Your comments/feedback have been forwarded to the relevant team. We have sent you an email so that we can rectify this issue.
Thank you, Laura, for your 5 star rating of Terra Hair Towel - Ivory!Thank you for your valuable review:) We highly appreciate the support you offer for our mission of marine conservation!
