“Bought it for me, but my 6’3” husband quickly took it for himself. It fits him perfectly he can now change at the beach, walk from the sauna to the lake covered, and is an all around great product. I will be buying another for myself!”
Hi there,
We’re truly sorry to hear about the issues you're facing with your order and the lack of communication. This is not the experience we want for our customers. We’d love the opportunity to discuss this further with you, kindly respond to our email so we can make sure everything is resolved for you.
Warm regards,
Team Sand Cloud
“This is nice, but it is much larger than I expected. I have reached out to customer service multiple times for information on how to generate a return and no one has ever responded to my requests. The product -nice. The customer service- thumbs down
**update**. Customer service came through for me. Took them a while but once the communication started it was nothing but great interaction!”
Hi Ryan,
Thank you for taking the time to share your experience. We’re glad to hear you like the poncho, but we're truly sorry to learn about the size and the lack of response from our customer service team. Your feedback is important to us and we'll use it to improve our communication. We appreciate your patience and hope to resolve this matter for you soon.
Warm regards,
Team Sand Cloud
“I never expexted to LOVE a piece of clothing quite this much, instantly. Usually it takes a little time to break something, for it to mold to you, a bit. Welp, I am in love, right out the package. Quickly has become a regular in my comfort rotation!!”
