“When it arrived, I took it out of the package and noticed a very strong, weird chemical smell. I thought I’d I washed it, the smell would be gone. I have used and washed the poncho 4 times now and the smell is still there. Not as strong but definitely still there.
Also, after washing, the little sewn on triangle at the neck started coming off. The last wash left it hanging by threads. For the price of this poncho, I did expect better quality and was not at all expecting the chemical smell.”
Hi Shelby,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in reaching out regarding your review.
We’re sorry to hear about the persistent odor you experienced with your poncho, as well as the stitching coming loose after washing. We understand how disappointing this must have been, especially when you expected better quality from your purchase.
We’ve reached out to you via email so we can confirm the current status of the issue and review the details privately to determine the most appropriate way to assist.
Depending on the circumstances, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution.
Please respond to the email we sent when you have a chance so we can review your case and work toward making things right.
We truly appreciate your patience and the opportunity to address your concerns.
— Sand Cloud Team
“I'm going to Hawaii next month, and this poncho will be perfect for relaxing while protecting my fair skin from too much sun exposure. It's a beautiful color and very comfy. I'll also use it for as easy cover up at my community pool. Very good quality fabric. Love it!”
Hey Rachel, thank you for the 4-star rating for Classic Stripe Hooded Poncho - Seaglass! 😊 We appreciate your feedback on the sizing. Our ponchos are designed to have a relaxed, roomy fit so they’re comfortable and easy to wear for most sizes. We’ll be sure to share your feedback with our team as well.
Thank you for supporting our mission to protect marine life! 🌊
“Nice poncho for the beach. It did say terry but for some reason I was thinking it would be thinner. It’s as thick or thicker than a plush beach towel. Will be great after the pool or getting out of the ocean and drying off. But will be too thick to wear for long in the heat (at least for me). Beautiful color & pattern!”
