“I was very excited to receive my towels. I washed them per the label instructions and when I removed them from the washer one side of one of the towels was coming apart. I contacted Sand Cloud to advise and request a replacement towel. After a few emails between us, Sun Cloud offered to replace the towel. Nothing makes me happier than a company that will stand behind their product and ensure their customer’s satisfaction. I love my towels!!”
Hi Suzanne,
Thank you for sharing your experience with us. We truly apologize for the trouble you've encountered with your towels and the delay in receiving your return label. It’s understandable to feel frustrated when expectations aren’t met, especially when you were excited about your purchase.
We appreciate your patience, and we want to make this right for you. Please check your inbox for an email from us, and if you don't see it, feel free to reach out once more. Your satisfaction is important to us, and we’re here to assist you.
Thank you for your understanding, and we look forward to resolving this for you soon!
“Love this towel… it’s so absorbent!!! It also has a luxurious spa feel. It’s definitely XL which is good and bad. Personally it’s a little too big and feels more like a beach towel. I wish they had a smaller size to choose from. Other than that I highly recommend.”
Hi Andrea,
Thank you for your glowing review of the Atom XL Bath Bundle - 2 Pack in Slate Blue! We’re thrilled to hear that you’d recommend them for tall people. It’s always great to know when our products meet the needs of our customers!
If you have any more feedback or experiences to share, we’d love to hear from you. Enjoy your bath bundle!
“When I bought the "bundle" I should have paid closer attention...it was only 2 bath towels..no hand towels, no washcloths..just 2 towels, for $100. Returned immediately. Absolutely not worth the price. The towels themselves appeared to be nice enough, but still no.”
Hi,
Thank you for taking the time to share your thoughts on the Atom XL Bath Bundle. We’re sorry to hear that you felt the bundle didn’t meet your expectations in terms of value and content.
Your feedback is important to us, and we understand how disappointing it can be to not receive everything you were hoping for. If you have any suggestions or further comments, we’d love to hear from you. Please feel free to reply to our email.
“These are the best. They are large and still fit around my overside body. They dry me quickly, and then they dry quickly. I am getting rid of all my other towels now!”
Hi Richard,
Thank you so much for your wonderful review of the Atom XL Bath Bundle! We're thrilled to hear that you love the size and quick-drying features. It's fantastic that they fit so comfortably around you, and we completely understand your decision to upgrade your towel collection.
We truly appreciate your feedback and are here to provide quality products that meet your needs. If there's anything else we can do for you or any other feedback you'd like to share, feel free to reach out!
