“Towels are very good. However they are so big they are a bit cumbersome. They could make them smaller (hotel size) and reduce the price. It would also be nice if they were sold individually.”
“These towels are soft and lovely. They are much thicker and heavier than I had expected since I have purchased towel sets before. I am trying to get used that. I love how they feel!!”
“I was very excited to receive my towels. I washed them per the label instructions and when I removed them from the washer one side of one of the towels was coming apart. I contacted Sand Cloud to advise and request a replacement towel. After a few emails between us, Sun Cloud offered to replace the towel. Nothing makes me happier than a company that will stand behind their product and ensure their customer’s satisfaction. I love my towels!!”
Hi Suzanne,
Thank you for sharing your experience with us. We truly apologize for the trouble you've encountered with your towels and the delay in receiving your return label. It’s understandable to feel frustrated when expectations aren’t met, especially when you were excited about your purchase.
We appreciate your patience, and we want to make this right for you. Please check your inbox for an email from us, and if you don't see it, feel free to reach out once more. Your satisfaction is important to us, and we’re here to assist you.
Thank you for your understanding, and we look forward to resolving this for you soon!
