“The smell of mildew was very strong in the box and the items ordered. Very disappointed. It is gift so I can't wash them first, and I am allergic. I do not want to pay shipping to return.”
Hi Vanessa,
Thank you for your feedback. We're truly sorry to hear about the mildew smell in your order. We understand how concerning this is, especially as it's a gift and you have allergies.
We would appreciate the chance to discuss this with you further and find a suitable resolution. Please reply to the email we sent you so we can assist you directly.
Thank you for your understanding, and we hope to hear from you soon!
“Amazing experience. Quick delivery. Bought them for my wife. She loves them. We go to the beach all the time and love our beach bags. These are good quality”
Hi Christopher,
Thank you for your wonderful review! We're thrilled to hear that both you and your wife are enjoying the Shark Ripples Bundle. It’s great to know that they are adding to your beach outings and that you appreciate the quality.
We hope you have many more amazing beach days together!
Warm regards,
Team Sand Cloud
