“The towel is great. I was not thrilled with the delivery time or the lousy tracking method but the product is great. Ordered in mid-December expecting it for Christmas, but it didn't arrive until several days after Christmas.”
Hi Jennifer,
Thank you for sharing your feedback with us. We are happy to hear that you loved the Boho Hawksbills XL towel, and we sincerely apologize for the delayed delivery and tracking issues you experienced, especially around the holiday season.
Our team has reached out to you directly via email regarding order so we can discuss this further and offer a resolution. When you have a moment, we kindly ask that you reply to that email so we may assist you right away.
Thank you again for your honesty and understanding. We truly appreciate your support.
“It's perfect as a blanket, it's not as absorbent as it shows in the ads but it is a nice beach blanket to sit on or cover up with, definitely not designed to dry you after a shower opps my mistake.
Was requested to revise my review as they reached out to offer a gift card or replacement for the towel as it was absorbent, I agreed to a $45 gift card for the 3 towels while I don't agree to changing a review since the product itself is the same I am changing it for the customer service part, as I had not inquired not asked for anything and they offered the gift card
To make it clear the product I feel is 3 stars as a towel 5 stars as a blanket and 5 stars for customer service”
Hi Corin,
Thank you for your review of the Boho Hawksbills XL! We're glad to hear you find it perfect as a beach blanket. We appreciate your honest feedback regarding its absorbency
Thanks again for sharing your experience!
Warm regards,
Team Sand Cloud
