“I want start off that this is a great product. I’ve watched this brand since Shark tank. Finally made the decision to buy for my kids and family. Ordered not once but twice, I even visited and purchased at their store in San Diego. With my first order I didn’t get an item I ordered. I reached out to customer service, took over a week to reply. “We are busy would you like us to mail you the item or credit?” I quickly replied back, please mail me the item. Felt confident that it would be rectified, and placed a second order. Went to CA visited the store and bought two more.
It’s been over a month and I have yet to receive my missing item AND now they are not responsive. My next course of action is to dispute the charge for my missing item. I’d be very wary to order more than one or two if at all.
I’m sad because it’s really a great product but I have one kid who I will have to find a different one. Rip curl offers a similar product.”
“This is the perfect beach/pool/lake accessory. A towel & coverup in one? YES PLEASE. It's also light enough so I wasn't sweltering in the 90 degree heat!”
“I can’t say enough about this poncho. Three friends have ordered one since I bought it. I LOVE IT. I can put it on over a wet bathing suit, undress under it and it works beautifully. It conceals everything necessary, is comfortable, dries quickly and is the comfiest piece of clothing. It is EXACTLY what I’ve been looking for for a beach solution for years and I couldn’t be happier. Thank you for making a fantastic product that I will continue to spread the word about. You guys got it right :).”
