Hi there,
Thank you so much for your review! We’re glad to hear that your order shipped quickly. Your feedback is important to us, and we’re always striving to improve our products and services. If you have any further thoughts or questions, please don’t hesitate to reach out.
We appreciate your support!
“I have a real problem with the tiny neck/head opening. Very constrictive and just too small. I’ve cut mine to have a larger opening and sewed the seams. Now much happier with it. I suggest a zipper or snaps for a much larger opening. Getting out of shower with towel on my head..,, impossible to use!”
Hi,
Thank you for your review of the Border Classic Stripe Poncho! We're sorry to hear that the neck opening felt constrictive. We appreciate your creativity in modifying it for a better fit. Your suggestion for a zipper or snaps is insightful and will certainly be noted as we continue to improve our designs.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Becky,
Thank you so much for your wonderful review! We're thrilled to hear that you love the Border Classic Stripe Poncho in Aqua – it truly is a beautiful piece. Also, how thoughtful of you to choose it as a gift for a baby shower!
We appreciate your support and can't wait for you to enjoy it even more.
Warm wishes,
Team Sand Cloud
Hi James,
Thank you for sharing your experience with the Border Classic Stripe Poncho - Aqua. We're sorry to hear that the fabric didn't meet your expectations and felt rough on your skin. We strive to create products that are comfortable and enjoyable to wear, and we appreciate your feedback.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you for giving us the opportunity to improve.
