“The Classic Stripe Hooded Poncho is great for getting out of your wet bathing suit on the beach. It’s like your own personal cabana!
The Hooded Poncho is super absorbent so it will dry you off and keep you and your car dry on the way home from the beach too!”
Hi there,
Thank you for sharing your honest feedback. We’re sorry to hear that the cover-up felt too heavy for the warm, humid weather in North Carolina and that the length and fit weren't comfortable for you. We understand how disappointing it is when a product doesn't meet your expectations. We’ve shared your feedback with our team regarding the weight and sizing, and we’ve also sent you an email to discuss this further and see how we can make things right for you. 💙
Kind regards,
Team Sand Cloud
Posted 2 weeks ago
Hi Anne,
Thank you for taking the time to share your honest feedback. We’re truly sorry that the Classic Stripe Hooded Poncho felt too heavy for the warm and humid weather in North Carolina and that the fit felt overwhelming for you. We completely understand how frustrating that can be, especially when you were expecting a comfortable cover-up for warmer weather.
We’ve shared your feedback regarding the fabric weight and sizing with our team, as it’s valuable in helping us identify areas where we can improve.
We’ve also reached out to you directly by email because we’d really like the opportunity to make this right. We have a few resolution options available and are happy to work with you if the initial option we offered wasn’t what you were expecting.
Please kindly reply to our email so we can review this with you and work toward an appropriate resolution. Your satisfaction is important to us, and we hope you’ll give us the opportunity to turn this experience around.
Thank you again for your feedback
“It’s nice, but not roomy. For context I am 5’8” and wear women’s XL at most. It fits OK for a cozy layer, but does not give nearly enough room to rummage around and comfortably change underneath it. My kids will use it which was my main goal, but unless you are much shorter and slimmer (maybe OK for up to a women’s medium if I had to guess) this will not be helpful for changing.”
Hi Megan,
Thank you for taking the time to share your detailed feedback. We’re glad to hear that the poncho is still useful as a cozy layer and for your kids, but we’re sorry that the fit does not provide enough room for comfortably changing underneath it.
We’d like to better understand the current status of your concern and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Depending on the circumstances, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case and prioritize your request accordingly.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
“I struggled with my hooded poncho getting lost in shipment but Sand Cloud sent me a replacement. I now own two and find both perfect additions to my swimming, bathing and hot tubbing wardrobe! The light weight yet absorbent material is preferable to heavier bath towels and other beach cover ups. I strongly recommend the Sand Cloud products.”
Hi Terry,
Thank you for sharing such a thoughtful and detailed review. We are glad we could help resolve the shipping issue and are thrilled to hear that the hooded ponchos have become such a perfect addition to your swimming, bathing, and hot tub routine. It is great to know you appreciate the lightweight yet absorbent feel, and your strong recommendation truly means a lot to us.
If you ever need any assistance or have questions in the future, please do not hesitate to reach out. We are always happy to support you.
